Turn missed calls into booked jobs, automatically.
When you can't pick up, IntelliBack Local texts the caller back in seconds with a link to book. After every job, it asks the customer for a Google review. You keep working, and the leads don't go to the next company on the list.
Example conversation for a sample HVAC company.
Every unanswered call is a customer deciding who to call next.
You're on a roof, under a sink, or with a client. The phone rings, and most callers won't leave a voicemail. They just try the next business.
of calls to home-service businesses go unanswered.
of calls to home-service businesses are not answered, in a separate dataset.
of callers who are sent to voicemail actually leave a message.
Figures as compiled in the Keystone Missed-Call Revenue Index, which cites the original CallRail and Invoca reports. Results vary by business.
Set up once. Works on every missed call.
No new phone, no app to learn. We set everything up for you on your business number.
A call goes unanswered
Busy, after hours, or on a job. The call rings out like it always has.
The caller gets a text in seconds
A friendly message from your business with a link to book a time. You get an alert to call back too.
They book, and later they review
The job lands on your calendar. Once it's done, the customer gets a simple Google review request.
Everything you need, nothing you don't.
Instant missed-call text-back
Missed callers get a text from your business number within seconds, with different wording during and after business hours.
Booking link
Callers pick a time that works from your real availability. Appointments go straight onto your calendar.
Automatic review requests
Every customer gets a polite Google review request after the job, with one reminder. We ask everyone, never only the happy ones, so it stays within Google's rules.
Simple dashboard and monthly report
See every missed call, reply, booking, and review request in one inbox and app. Plus a plain-English report each month.
Built for businesses that live on the phone.
If you're too busy doing the work to answer every call, this is for you.
HVAC
Heat's out, AC's down. Callers want an answer now.
Plumbing
Urgent jobs go to whoever gets back first.
Roofing
High-value jobs, where one recovered lead matters.
Salons & barbers
Hands busy with clients? Let callers book by text.
Try it with no setup fee.
We're taking on a small number of pilot businesses in the Springfield, Ohio area. Pilots skip the setup fee in exchange for honest feedback.
Setup: $497 $0 for pilot businesses
Month-to-month. Cancel anytime in your first 30 days. Billing starts when texting goes live.
Apply for a pilot spot- Missed-call text-back on your business number
- Follow-up text and instant alert to you
- Online booking link and calendar
- Automatic Google review requests
- Carrier texting registration handled for you
- Done-for-you setup and message writing
- Monthly results report
- Normal texting volume included
Very high message volumes may be billed at cost. We'll tell you before that ever happens.
Questions owners usually ask
Do I need a new phone number?
Usually not. We can forward your existing business line or set up a local number for you. We'll go through the options on your demo call.
Is this a robot talking to my customers?
No. The starter service sends short texts that you approve word for word, from your business. When a customer replies, you and your team answer them yourselves.
How fast can I be up and running?
Setup takes a few days. US carriers then have to approve business texting (called A2P 10DLC registration), and that review can take one to two weeks. Your billing starts only when texting goes live.
Is texting customers like this legal?
Yes, when it's done right. A one-time text replying to someone who just called you is a direct response to them. Every message identifies your business and includes "Reply STOP to opt out", and opt-outs are honored immediately. We don't send marketing blasts.
What if a customer leaves a bad review?
We ask every customer, and Google's rules require that. Most owners find more reviews overall helps, and you can reply to any review professionally.
What if I already have a receptionist?
Great. This backs them up. It only texts when a call isn't answered: lunch breaks, a busy line, after hours, and weekends.
Can I cancel?
Yes. It's month-to-month, and pilot businesses can cancel anytime in the first 30 days.
See it on your own phone.
Call (937) 828-5118 or send the form and Bert will set up a 15-minute walkthrough.
- Email: [email protected]
- Phone: (937) 828-5118
- Serving: the Springfield, Ohio area